FAQs

Products

• Do Health Garden products leave an after-taste as many artificial sweeteners do?
  Although most artificial sweeteners, and even some natural sweeteners, leave an unpleasant after-taste, Health Garden products do not. This is due to our specialized formula that ensures that our granules are perfectly crystalized, which makes their taste sweet, before, during and after you enjoy any recipe.
• What is the best way to store my sweeteners?
  For all our granular products, we recommend to store them in an airtight container, in a cool dry place, away from sunlight. For our bottled products except for our ketchup, we recommend to store them in their original containers in a cool dry place away from sunlight. Our ketchup should be refrigerated.
• Can I freeze my sweeteners?
  We do not recommend this as it will cause the product to get stuck together.
• How long do your sweeteners last after opening?
  Please check all packaging for an expiration date.
• Do your products contain any fillers?
  All Health Garden Products, without exception, are produced from 100% natural ingredients. We do not add any artificial flavoring, coloring, fillers or chemical sweetening agents. Exactly what the label reads is what you get.
• Where do Health Garden products come from?
  Health Garden travels the world to find the purest sources of natural sweeteners, such as Stevia, Xylitol, Erythritol and similar non-sugar sweet plant extracts which have been used for centuries by civilizations across the world.
• Do Health Garden products contain GMOs?
  No. Health Garden does not genetically modify any of the ingredients in any of its products. We are Project Verified Non-GMO.
• Why are natural sweeteners better than artificial sweeteners?
  Many studies have shown that artificial sweeteners have adverse health effects on children and adults. In fact, artificial sweeteners have recently been linked as a cause for diabetes in children. Health garden all-natural sweeteners are perfectly safe for human consumption with no health side effects and are safe for diabetics and others on a low-Glycemic index diet.
• Can Health Garden products be used for cooking and baking?
  Of course! Substitute our natural sweeteners for sugar in any of your favorite recipes and you – and your family- will not be able to tell the difference! Certain products are better for baking than others, so make sure to read the labels and choose the perfect natural sweetener for your fluffy pastry recipes.
• I am a diabetic can I use your product?
  Yes, our products are especially great if you are diabetic as they contain little to no carbs and are totally sugar-free. You can find our Low Glycemic products here and our Zero Glycemic products here.

 

Allergens & Diet

• Do your products contain nuts or other allergens?
  In compliance with national labeling laws, all of our products clearly state any allergens used in the manufacturing of the product. Please read every ingredient statement for allergen declarations.
• Are your products gluten-free?
  All of our products are gluten-free. This is marked on the packaging and we also include an icon on the product page to indicate that it is gluten-free. We strongly advise that you read the ingredients of the product before purchasing it.
• Are your products kosher?
  All of our products are certified kosher. Each of our packages is marked with the certified logo.
• Where can I find the nutrition facts of your products?
  The nutrition facts of each product can be found on the product page under the tab Nutrition/Ingredients.
• I am on the keto diet, can I use your products?
  Yes, all of our products are Keto diet-friendly as they are low carb.
• I am on the paleo diet, can I use your products?
  Yes, our products are sugar-free and non-processed.
• Are your products vegan?
  Yes, all Health Garden products adhere to vegan guidelines.
• I am watching my weight do you offer zero-calorie products?
  Yes, we offer an array of products that have no calories. You can find them here.

 

Orders

• What if I problems placing my order?
  If you have any issues placing your order, please contact us here
• Can I change what I have ordered?
  Unfortunately, once you place an order you cannot change it. If you feel that you ordered something as a mistake, please contact us right away.
• How do I cancel an order?
  Unfortunately, once you place an order, we cannot cancel it. If you feel you placed an order as a mistake, please contact us right away.
• What payment methods do you accept?
  We currently accept Visa, Mastercard, and Discover.
• Why isn’t my coupon code working?
  Please check to make sure you are not combining discounts and have the applicable items in your cart. The only exclusion for this is if you have an account and are using your 20% or 10% discount.
• I have an account with you but forgot to log in when I placed my order, can I still get the 10% discount?
  Unfortunately, we cannot apply the 10% off to guest checkouts nor can the discount be applied retroactively.
• I signed up for an account but have not received my 20% off code
  Please check your spam or junk folders. If you still have not received it, please contact us here

 

Shipping and Returns

• Do you ship internationally?
  Unfortunately, we do not ship internationally. We only ship to the United States. We do have international distributors, as us to be directed!

• Do you ship to all 50 states?
  Yes, we ship to all 50 states, including Puerto Rico.

• Do you offer free shipping?
  Free shipping only qualifies for orders of $49.99 & more. Some orders are shipped via USPS or UPS ground and shipping can take anywhere from 5-7 business days.
  
  
• What is the shipping cost breakdown?

          Free shipping is for orders over $49.99 prior to shipping charge. All other                    orders are calculated by the US Postal Office, and greatly varies due to 

          shipping zip code, box weight, etc. Contact Us if you have any                                questions.

• What shipping methods are available?
  Currently, we offer ground shipping, 2 day and overnight. All orders are shipped via USPS or UPS.
  
  
• Can I return my product?
  Returns must be made within 14 days of receiving them. You can learn how to initiate a return here.
  
  
• Can I return an item if I already opened it?
  Yes, we do accept returns of already opened items.
  
  
• Can I return a product I bought online in-store?
  No you cannot. All online orders must be returned following our return directions. If you have a specific issue or questions, please contact us.
  
  
• What do I do if I receive a faulty item or the wrong item?
  If you received the wrong item or a damaged item, please contact us here.

 

Finding the right sweetener for you!